Question 1 0 / 5 points
A successful orientation should achieve which of the following?
The new employee should feel welcome. (Incorrect)
The new employee should understand the organization in a broad sense.
The new employee should have clear understanding of what is expected.
All of the above
Question 2 5 / 5 points
In __________, trainees learn by making realistic decisions in simulated situations.
Question 3 5 / 5 points
Performance analysis means __________.
verifying that there is a performance deficiency.
determining whether a deficiency should be rectified through training or some other means.
conducting a detailed study of the job to determine what specific skills are required.
only A and B
Question 4 5 / 5 points
The methods used to give new or present employees the skills they need to perform their jobs are called __________.
Question 5 5 / 5 points
On-the-job training can be accomplished through the use of all of the following techniques except __________.
Question 6 5 / 5 points
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.
Question 7 5 / 5 points
Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.
performance improvement programs
Question 8 5 / 5 points
Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily.
Question 9 5 / 5 points
__________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
Question 10 5 / 5 points
In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.
diagnose and learn
Question 11 5 / 5 points
Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
job instruction training
Question 12 5 / 5 points
__________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that’s required.
Question 13 5 / 5 points
__________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.
Question 14 5 / 5 points
What percentage of learning on the job comes from informal learning?
Question 15 5 / 5 points
Which of the following characterizes training today?
Training is increasingly more strategic.
Training is more prevalent in the higher levels of an organization.
Training is developing a great reputation for getting results.
Training is being evaluated extensively.
Question 16 5 / 5 points
The first step in creating a training program is to __________.
assess the program’s successes or failures
design the program content
analyze employees’ training needs
train the targeted group of employees
Question 17 5 / 5 points
Who performs the initial orientation?
an HR specialist
neither A nor B
both A and B
Question 18 5 / 5 points
__________ is a section of an employer’s website that offers employees online access to many or all of the training courses employees need to succeed at their jobs.
A learning portal
A training portal
none of the above
Question 19 5 / 5 points
The __________ process includes improving the firm’s future performance and making sense of terms of the firm’s strategy and goals.
management skills inventory
Question 20 5 / 5 points
__________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.